Refund policy
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Return and Refund Policy
Last updated: September 2026
At Build My WOW BOX, we take pride in curating premium gift boxes for life's most special moments. Please read our policy carefully before placing your order.
Custom and Personalised Orders
We curate and assemble all WOW Box orders to order. As such, custom and personalised gift boxes are non-refundable and non-exchangeable, except where required by Australian Consumer Law.
Change of Mind
We do not offer refunds or exchanges for change of mind on custom gift box orders once the order has been confirmed and processing has begun.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, don't hesitate to get in touch with us within 7 days of delivery at zanyg888@gmail.com with your order number, a description of the issue, and clear photos of the item(s) and packaging. We will arrange a replacement or full refund at our discretion, in accordance with Australian Consumer Law.
Standard Items
For non-customised items, return requests must be submitted within 10 days of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the item is faulty.
Processing Time
Once a return is approved, please allow 5 to 10 business days for your refund to be processed back to your original payment method.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.